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Strategic Planning

One of our strengths is to be able to put your IT requirements in perspective. It is important that all organizations orchestrate the technology that they are implementing to ensure that it is appropriate, functional and fits into the business vision and goals of the organization. To this end, we can architect your environment - large or small - such that it is the suitable network for your business. 

Auditing - Network Analysis
We are equally adept at auditing existing environments.  This is an important proactive process that will allow you to discover the strengths and weaknesses of your environment.  In cases where you are presently having trouble with your network, an audit is an integral part of the troubleshooting process as it will present the various problems and the und erlying causes.

Managed Services
There are many reasons that you may not have all the IT expertise that you require.  You may not have the individuals or group with the requisite knowledge.  You may have chosen to not have this expertise because it is not one of your core competencies.  Alternatively, you may want to supplement your present level of internal knowledge. In all of these cases, we can provide the solution that you require. These solutions can range from a simple network administration relationship to a complete turnkey operation with help desk services and priority support. We can also provide a strategic role in your organization, helping you with the direction that you are taking with information technology.

Operational Support
For additional network support needs - temporary employee replacement, or help in a particularly busy period, Integra can provide personnel to fit your corporate requirements - on a long or short term basis.  This type of support can be especially important when you are in the process of rolling out a project and realize that having your staff work on operational and project issues simultaneously provides less than optimal results. We can help by backfilling your staff so that they can be freed up to be an integral part of the project.  This always results in a more successful project that also has the support of the operations staff.

Customer Support Services
Integra can provide repair and warranty work on your hardware and strives to facilitate any repairs that you may need. In addition, we can provide scheduled support and maintenance services to ensure that your network runs smoothly and is managed in a manner consistent with industry best practices. We can tailor a support contract to include regularly scheduled maintenance activities, as well as help desk and other ongoing or ad-hoc support.

Technical Writing
Another common requirement when planning or implementing work in a technical environment is technical writing. Whether it is writing of reports, assistance with RFP's or proposals, we can provide the assistance you need.

Procurement
Integra's procurement services are designed to provide organizations new technology and services on a when needed basis and reduce the risk caused by the pace of technological change. Our approach will assist you in gaining control of your investment in technology by evaluating and standardizing your current environment, planning for your future technology requirements, and providing continued technology renewal and total asset management. In summary, we believe that our procurement team should be able to provide you with all of your product needs.